At Ogluxury, we take great pride in the quality and craftsmanship of our products. Each item is carefully inspected before shipment to ensure it meets our high standards. However, we understand that sometimes a return or exchange may be necessary. Please review our refund policy below.

1. Returns & Exchanges

We accept returns and exchanges within 14 days of delivery, provided that:

• The item is unused, unworn, and in its original condition.

• All tags, packaging, certificates, and accessories are included.

• The product shows no signs of wear, damage, or alteration.

To initiate a return, please contact our customer service team at [insert your support email] with your order number and reason for return.

2. Non-Returnable Items

Due to the nature of our products, the following items are non-refundable and non-exchangeable:

• Personalized or custom-made items

• Gift cards or sale items

• Items marked as “Final Sale”

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Shipping fees, duties, and taxes are non-refundable.

4. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 48 hours of delivery with clear photos of the issue. We will arrange a replacement or refund as soon as possible.

5. Order Cancellations

Orders may be canceled within 24 hours of purchase, provided they have not yet been shipped. Once an order has been dispatched, it cannot be canceled and must follow our standard return process.

6. Shipping Returns

You are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Ogluxury reserves the right to refuse returns that do not meet the above conditions.
For assistance, please contact our support team at contact us.